Production account activation issue


I’m trying to finalize my account activation to switch to production but on the last step “Accept your first payment” it is not possible to proceed. I receive an error message (see attached screenshot).

I will accept payment only from my Website.

It seems my company need to be checked manually by Square.
Could you confirm? And if yes, how long I have to wait?



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Hi Alex,

Based on the information you’ve provided, it seems like there might be an issue with your account activation process. However, without more specific details about the error message you’re encountering, it’s difficult to provide a precise solution.

Generally, after you’ve completed the account setup process, you should be able to accept payments immediately. If you’re seeing an error message, it might be due to some missing or incorrect information in your account setup.

If the error message indicates that your account needs to be manually reviewed, this process can take a few business days. Unfortunately, I don’t have the exact timeframe as it can vary depending on the specifics of your account and the information that needs to be reviewed.

I recommend checking that all your account information is correct and complete. If the issue persists, you may need to reach out to Square Support for further assistance as they have access to more detailed account information.

This answer was reviewed by @Bryan-Square.

What’s your application ID and are you in one of our supported regions for accepting payments? :slightly_smiling_face:

Thanks for your reply.
I’m in France and is it possible to transmit my App ID in private mode?

I attached the status where everything seems ok, the last step is to make a payment.

The error when I try a payment is : This company accept no payment.

It works well with the sandox.

An application ID is safe to share. The only value that isn’t safe to share is your access token. That should never be shared. :slightly_smiling_face:

Thanks. My App ID : sq0idp-e5zs22-aD1KR61nqS6idIw

Any news?
Please, we’ve been ready to go in production since May 25th.