Transferring one Weebly account to another Weebly account

Questions
1

Here is the challenge…

FlipCause has collapsed.

Taking $29 million worth of nonprofit funds with them as the leadership paid themselves $3.8 million and ran out the door as the company burned to the ground.

(Just do a Google Search for this Article title: The Downfall of Flipcause – A Cautionary Tale)

FlipCause is hosting 10,000+ nonprofits websites on Weebly’s platform.

Square/Block owns Weebly.

We need to be able to move our website, ParaSportSpokane.org, from FlipCause’s Weebly account, to a direct Weebly account so that we can just pay Weebly/Square/Block directly.

Even though Weebly is owned by Square, Square’s general support team has had a real hard time on Friday trying to understand the concept of moving the site from one Weebly account to another Weebly account.

After 8 customer services reps, both via phone and live chat, over the course of 2.5 hours, the last customer service rep said the only people that would be able to help were the Square developers.

And thus I am here, asking for help from the true source of knowledge.

Like I said, this issue affects 10,000+ nonprofits, not just ours.

If the Square developers can help make this Weebly-to-Weebly transfer happen (like I know it can done!), you’ll literally be the HERO to the hundreds of thousands of people who manage and volunteer for these 10,000+ nonprofit organizations!

Thanks in advance for your collective help and assistance!

2

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3

For this you’ll want to reach out to our customer success team since this space is reserved for developer related questions. :slight_smile:

4

Hey Bryan,

Thanks for the reply!

As noted in my original post, after 8 different customer support conversations on Friday, over the course of 2.5 hours, via phone and live chat (and obviously a lot of hold time), the 8th Square/Block/Weebly customer support agent told me over the phone to come here, because the developers would be the only ones that would be able to help transfer the website from one Weebly account to another Weebly account.

I was fine going through this process because there is no one left at FlipCause to provide any sort of support. Even with the constant redirection and being forwarded to various departments that all pointed me back elsewhere (just as you’ve done), at least there is someone on the other line!

So each conversation, just like this one, is a little glimmer of hope that we might actually be able to salvage ParaSport Spokane’s website before the entirety of FlipCause’s Weebly hosting account is deleted.

Better yet, if we can figure out a solution for ParaSport Spokane, that means we help formulate a plan for the other 10,000+ nonprofit websites that FlipCause hosted and scammed out of $29,000,000 - not a typo!

Not joking, the Square/Block/Weebly developer forum would literally be making the world a better place (arguably saving the world!) by helping all of these 10,000+ nonprofits with their Weebly hosted websites.

But fear not, I’m not relying solely on Square/Block/Weebly’s developer forum, as I’ve also hit up the Square/Block/Weebly sales team because there is a rather large amount of credit card processing fees that get captured from ParaSport Spokane - let alone all the other 10,000+ nonprofits!

Since I was passed around like a highly contagious virus on Friday, with everyone saying it was someone else’s department, I figured I’d better expand my efforts of who to reach out to make sure I find the source of truth.

Something tells me that the smell of money, versus the smell of a desperate nonprofit reaching out to the developer forum, is going to get me where I need to go.

However, in my past experience with developers, there are always a few that understand the necessity of giving society a helping hand, and will get it done faster than anyone else once they realize what is at stake.

So thanks again for your reply, even though it wasn’t what I was hoping for from the developer forum, because it was still a reply and provides yet another glimmer of hope!

Oh, and while I’m at it, if anyone knows how to get in touch with Mr. Dorsey so I can inform him of this massive win that involves 10,000+ websites that will all pay him for hosting, plus the obscene amount of credit card processing that Square/Block/Weebly would get to benefit from, please, don’t hesitate to let him know!

Imagine the PR that this could generate…

“Square saves 10,000 nonprofit websites from eternal damnation!”

From a marketing perspective, that’s like printing your own money - legally!

5

When you go to your site to make adjustments are you logging in on a FlipCause page or a Weebly page? :slight_smile:

6

Hey Bryan!

Thanks for the 2nd reply!

You’re really keeping that glimmer of hope glowing!

The edits are done on a Weebly domain.

7

But do you login to Square to make these edits? :slight_smile:

8

Hey Bryan!

Thanks for yet another reply!

The login is on FlipCause.com which then kicks over to a Weebly domain.

That was why the 8th customer support agent on the Weebly support team said the developer team would be the only ones who would know what to do.

I even asked to have this issue escalated, and she told me that going the developer route was the only way to escalate this issue.

9

Okay, with that this is how FlipCause is set up and here’s what’s happening:

  1. Your domain (ParaSportSpokane.org) is pointed at Weebly’s DNS servers (which is why it looks like a “Weebly domain”).
  2. However, the site itself is actually hosted inside FlipCause’s White-Label Weebly environment. FlipCause licensed Weebly’s platform and runs all 10,000+ nonprofits inside their own, self-managed Weebly accounts—not under Square’s account infrastructure.
  3. Because those Weebly installs are controlled entirely by FlipCause (billing, site permissions, backups, transfers, etc.), Square/Weebly Support does not have access to manage or transfer them on your behalf.

In short:
• You’re seeing the Weebly branding because FlipCause is using Weebly’s engine.
• But FlipCause is not a Square-operated product or integration.
• That means any DNS changes, site exports/imports, or account transfers have to be done from within your FlipCause admin—Square cannot perform that work from our side.

Next steps you can take:
• Reach out to FlipCause (or whoever holds your FlipCause login) and request that they either:
– Grant you direct access to that Weebly account so you can transfer the site yourself, or
– Export the site for you so you can import it into your own standalone Weebly account.

I’m sorry we can’t make the move for you—because the site lives inside FlipCause’s self-managed Weebly environment, Square/Weebly doesn’t have the admin rights to help with that transfer. You’ll need to work with FlipCause (or the party that controls the FlipCause login) to get your content or account access.

Hope that clarifies things. Good luck with the transition! :slight_smile: