Hi
Our merchant client met a problem that he doesn’t know how to configure the ticket name. He has an ipad and it connects to 2 printers to print receipts, he made an order on Square POS of that ipad but found that one printer got the right ticket name on receipt while the other one didn’t.
The left receipt has the right ticket name: Fhh, which was input by the client and the other one has a number: 27. I checked the Square order and here are the details. It looks like some incorrect configuration on ipad, what can he do to make both printer print the ticket name: Fhh?
{
"order": {
"id": "BJB5EnJ82yp08EG0TX3tVU4eV",
"location_id": "LS4BNEM2XRV6W",
"line_items": [
{
"uid": "3763F5FA-D161-422A-B87F-D870C19C0C78",
"catalog_object_id": "NBQVETQ5IDCKGRTZYKYLXLRD",
"catalog_version": 1673380282001,
"quantity": "1",
"name": "Strawberry Latte with Coconut Pudding/椰冻草莓脏脏奶",
"variation_name": "Regular",
"base_price_money": {
"amount": 549,
"currency": "USD"
},
"modifiers": [
{
"uid": "07FCAB8D-F9A8-43FD-B7D0-247EC7B2332B",
"base_price_money": {
"amount": 0,
"currency": "USD"
},
"total_price_money": {
"amount": 0,
"currency": "USD"
},
"name": "Regular Ice",
"catalog_object_id": "ZR2LG54YORBAKBSX43VR72XV",
"catalog_version": 1667014531354,
"quantity": "1"
},
{
"uid": "72BF6578-73B0-4E16-9B06-033ADFCF57DB",
"base_price_money": {
"amount": 0,
"currency": "USD"
},
"total_price_money": {
"amount": 0,
"currency": "USD"
},
"name": "Whole",
"catalog_object_id": "ZRC3YLXKBXZRLUNI6OW4U77G",
"catalog_version": 1666551746897,
"quantity": "1"
},
{
"uid": "C6536EB0-64D0-4734-B494-12D0219FDE30",
"base_price_money": {
"amount": 0,
"currency": "USD"
},
"total_price_money": {
"amount": 0,
"currency": "USD"
},
"name": "100% Sugar",
"catalog_object_id": "YTAI6BXZP56BQ6GVXX3YIPCO",
"catalog_version": 1666551016907,
"quantity": "1"
}
],
"gross_sales_money": {
"amount": 549,
"currency": "USD"
},
"total_tax_money": {
"amount": 30,
"currency": "USD"
},
"total_discount_money": {
"amount": 0,
"currency": "USD"
},
"total_money": {
"amount": 579,
"currency": "USD"
},
"variation_total_price_money": {
"amount": 549,
"currency": "USD"
},
"applied_taxes": [
{
"uid": "300E8394-A791-461B-A93C-ADAD71C80EB4",
"tax_uid": "61D45242-2413-4BDD-B1BA-8EDD29A2C12C",
"applied_money": {
"amount": 30,
"currency": "USD"
}
}
],
"item_type": "ITEM"
}
],
"taxes": [
{
"uid": "61D45242-2413-4BDD-B1BA-8EDD29A2C12C",
"catalog_object_id": "L6ODQLKJ2R4HIXHFG57VITNW",
"catalog_version": 1672541420881,
"name": "Madison",
"percentage": "5.5",
"type": "ADDITIVE",
"applied_money": {
"amount": 30,
"currency": "USD"
},
"scope": "LINE_ITEM"
}
],
"created_at": "2023-03-16T02:43:28Z",
"updated_at": "2023-03-16T02:43:28Z",
"state": "COMPLETED",
"total_tax_money": {
"amount": 30,
"currency": "USD"
},
"total_discount_money": {
"amount": 0,
"currency": "USD"
},
"total_tip_money": {
"amount": 0,
"currency": "USD"
},
"total_money": {
"amount": 579,
"currency": "USD"
},
"closed_at": "2023-03-16T02:43:28Z",
"tenders": [
{
"id": "Vukl8vURMe9T2VXwqFXGbXtLvaB",
"location_id": "LS4BNEM2XRV6W",
"transaction_id": "BJB5EnJ82yp08EG0TX3tVU4eV",
"created_at": "2023-03-16T02:43:28Z",
"note": "Riveo",
"amount_money": {
"amount": 579,
"currency": "USD"
},
"processing_fee_money": {
"amount": 0,
"currency": "USD"
},
"type": "OTHER"
}
],
"total_service_charge_money": {
"amount": 0,
"currency": "USD"
},
"return_amounts": {
"total_money": {
"amount": 0,
"currency": "USD"
},
"tax_money": {
"amount": 0,
"currency": "USD"
},
"discount_money": {
"amount": 0,
"currency": "USD"
},
"tip_money": {
"amount": 0,
"currency": "USD"
},
"service_charge_money": {
"amount": 0,
"currency": "USD"
}
},
"net_amounts": {
"total_money": {
"amount": 579,
"currency": "USD"
},
"tax_money": {
"amount": 30,
"currency": "USD"
},
"discount_money": {
"amount": 0,
"currency": "USD"
},
"tip_money": {
"amount": 0,
"currency": "USD"
},
"service_charge_money": {
"amount": 0,
"currency": "USD"
}
},
"ticket_name": "27",
"net_amount_due_money": {
"amount": 0,
"currency": "USD"
}
}
}
