[Urgent] Square printer only prints out the first item of the order we sent

[wsdzy2010]

Hi,

Multiple merchant clients encounter an urgent issue: the Square printer only prints out the first item, no matter how many items are in the order. Is it a Square system issue or sth? The POS order works normally.
We got reports from 6 merchants today and below is an example:
Square account email： [email protected]
Order: Receipt from Grand Royal Tea

[Bryan-Square]

Are customers still running into this? The team have put out a fix.

[wsdzy2010]

Yeah, those have been recovered automatically, thank you for the reply.