Orders Not Appearing on Square POS

Questions
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1

Hi there,

We’ve integrated Square’s Orders API for placing orders and Terminal API for capturing payments. For the majority of our merchants, this integration works seamlessly. However, one of our merchants is experiencing an issue where an order is not appearing on the Square POS, even though the order and payment seem to have gone through successfully.

Here are the details:

Location ID: QBGZWTSRSXCBV
Order ID: b1uMvfLuEbgnd1oqgXOmAZrFzbVZY
Payment ID: jV4rEqbPeL6fNqbo1n0By9hk3PeZY

This issue is only occurring with this specific merchant, and we’re unsure why. Could you please provide some insight or suggest what might be causing the order not to show up on the Square POS?

Thanks in advance for your help!

2

:wave: I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:

Additional Documentation

Payment API: Process Online and In-Person Payments
Take Payments on Square Hardware
Payment API: Process Online and In-Person Payments

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.
Otherwise one of our Developer Advocates will provide additional assistance shortly.

3

I just took a look at the sellers account and I see the order in there Dashboard which also means that the order should have pushed to the POS. Was the Orders page on the POS recently refreshed to it pulls in all new orders? :slightly_smiling_face: