I have linked a bank account but square is asking me to verify my identity.
When I click this I am taken to a page to purchase a POS.
When I click skip I am then redirected to my dashboard.
Is there anything I can do to fix this. I have tried contacting support but they aren’t working because of the holidays.
Any help greatly appreciated.
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It seems like you’re encountering an issue where Square is prompting you to verify your identity, but instead, you’re being redirected to a page to purchase a POS system. This could be a glitch or misconfiguration in the account setup process. Here are a few steps you can try to resolve this issue:
Clear Cache and Cookies: Sometimes, browser cache and cookies can cause unexpected behavior. Try clearing your browser’s cache and cookies and then attempt the identity verification process again.
Try a Different Browser or Device: If clearing the cache doesn’t work, try accessing your Square account from a different browser or device to see if the issue persists.
Check Account Settings: Ensure that all your account details are correctly filled out in the Square Dashboard. Sometimes incomplete information can lead to unexpected redirects.
Review Email Notifications: Check your email for any notifications from Square that might provide additional instructions or information regarding the identity verification process.
Wait and Retry: If the issue is due to a temporary glitch, waiting a while and trying again later might resolve it.
If these steps don’t resolve the issue, and since support is unavailable due to the holidays, you might need to wait until support is available to assist you further.
This answer was reviewed by @Bryan-Square.