Difference in "ASAP" Order Display Between Sandbox and Production in Square Dashboard

Questions
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1

Hi Square Team,

I have a question regarding the display behavior of orders created via API with "schedule_type": "ASAP":

  • When I create an order with "schedule_type": "ASAP" in Square Sandbox via the API, the order appears under the “Schedule” tab in the Square Dashboard order list.
    **Order ID: tuspVsWk8AGGtDBjabbtzMVV9LBZY **

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  • However, when I create an order with the same "schedule_type": "ASAP" in Square Production, the order does not appear under the “Schedule” tab.

Could you please help clarify:

  1. Why is there a difference in behavior between Sandbox and Production environments?
  2. Is this an expected behavior, or is there a configuration we need to adjust to align Sandbox and Production behavior?
  3. Is there any official documentation explaining how "schedule_type": "ASAP" orders are displayed across different Dashboard tabs?

Understanding this will help us align our operational workflows and testing practices between environments.

Thank you very much for your assistance!

Best regards,
MurphyMurphy

2

:waving_hand: I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:

Additional Documentation

Labor API Guide: Scheduling | Square
Square Developer Tools
Orders API

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.
Otherwise one of our Developer Advocates will provide additional assistance shortly.

3

Thanks for bringing this to our attention. The team is looking into this. :slight_smile:

4

Thank you very much for your assistance.

If there are any updates or conclusions regarding this issue, I would appreciate it if you could notify me.

Best regards,

5

Thank you very much for your assistance.

If there are any updates or conclusions regarding this issue, I would appreciate it if you could notify me.

Best regards,
Murphy

6

Thank you very much for your assistance.

If there are any updates or conclusions regarding this issue, I would appreciate it if you could notify me.

Best regards,
Murphy

7

Hi Bryan.

If there are any updates or conclusions regarding this issue, I would appreciate it if you could notify me.

Best regards,
Murphy