Square Dashboard

Questions
1

Hello Square Support,

I am having an issue with my Square Sandbox account.

The Orders → All Orders page has been continuously loading for approximately one month and never displays the order data.

I have tried accessing the Sandbox dashboard again, but the Orders page still does not load. Because of this, I am unable to view and verify the orders created through my application/API.

Issue:

  • Environment: Square Sandbox
  • Page: Orders → All Orders
  • Problem: Page continuously shows the loading spinner and does not display any orders
  • Duration: Approximately 1 month

I have attached a screenshot showing the issue.

Could you please check whether there is an issue with my Sandbox account or the Sandbox Orders dashboard and help me restore access to my order data?

I need to verify the orders created through the Square API for development/testing.

Thank you.

3

This is a known issue with the sandbox. It loads for me, but sometimes it can not load for random reasons.

You can try:

  1. Log out and log in to production
  2. Navigate the the developer console
  3. Click Square Dashboard

It is also worth trying in incognito, or in another browser/extensions disabled.

If you are testing non-production ready code, you can use the API explorer to call SearchOrders or ListOrders to view the orders you have created. Note: only paid orders will show up in the dashboard even though unpaid orders are returned via API.

If you are close to or already production ready we recommend doing any full testing in production to get the closest experience you are expecting.