Quare Sandbox order created successfully via API but not visible in Dashboard

Questions
1

Hi Square Team,

I am testing Square Sandbox integration for a restaurant ordering application.

I am able to successfully connect to the Square Sandbox API and retrieve the Sandbox location.

I am also able to create a test order through the Square Orders API, and the order data is being returned/saved successfully on my application side.

However, I am unable to see the test order visually in the Square Dashboard/Sandbox Dashboard.

Details:

  • Environment: Sandbox
  • Location ID: LXSZN0NJA32MR
  • Location status: ACTIVE
  • Country: US
  • Currency: USD
  • API: Square Orders API
  • API response for location lookup is successful
  • Test order creation is successful from the API side

My main question is:

Where should Sandbox API-created orders appear in the Square Dashboard, and is there a specific Sandbox Dashboard URL or setting required to view these orders?

I want to verify the order visually in the Square Dashboard, not only through the API response or my application’s stored data.

Please let me know how I can view the Sandbox test orders in the Dashboard.

Thank you.

3

Hi,

Thanks for the clear details! Orders created via the Orders API generally won’t appear in the Dashboard’s Orders view until they’re paid.

  • To reach the Sandbox Dashboard, sign in to the Developer Dashboard with your production Square credentials, then open your Sandbox test account from there — that’s what gets you into app.squareupsandbox.com/dashboard/orders/overview.
  • An order created with CreateOrder alone sits in an OPEN state with no tender attached, so it typically won’t surface in the Dashboard. Pair it with a payment — CreatePayment with the order_id (and a Sandbox test card nonce like cnon:card-nonce-ok), or PayOrder — and it should show up.
  • If you just want to confirm the order exists, RetrieveOrder or SearchOrders is the source of truth; Dashboard visibility depends on order state and location.

Docs: Sandbox testing basics and Orders API overview.

Hope that helps!