Webhook Delivery Delays on June 12, 2025

Hi Square Team,

We observed a large number of delayed webhook deliveries from Square between 2025-06-12T20:00:33Z and 2025-06-12T22:00:33Z (UTC time).



Event ID: cd7b0e37-4ec8-30d1-b627-7bbcedf2cfa9

Could you please help investigate the cause of these delays?

This issue affected some of our order processing workflows, and we’d like to better understand whether it was a temporary service degradation or related to our configuration.

Thank you in advance for your support.

Best regards,
Murphy

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Based on the information you’ve provided, the following documentation will help answer your question:

Additional Documentation

Use Webhooks to Integrate with a Payroll System
Refunds API Webhooks
Use Customer Webhooks

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Yes, there was an issue with services yesterday that caused a degraded experience. :slight_smile:

Thank you for your assistance.

Could you please let me know what caused the service disruption?

Best regards,
Murphy

Degraded performance of internal services. :slight_smile:

Thank you for your assistance.