Virtual Terminal and E-commerce API all fail with GENERIC_DECLINE

Questions
,
1

Our in-store POS works, but Virtual Terminal and E-commerce API all fail with GENERIC_DECLINE. Is there an issue with our payout bank account verification or card-not-present processing on location LYNCGA95RYPVP?

Payment ID example: zbRIgCUnrQPjWAPTDdoXmLp9r2QZY

"errors": [
    {
      "code": "GENERIC_DECLINE",
      "detail": "Authorization error: 'GENERIC_DECLINE'",
      "category": "PAYMENT_METHOD_ERROR"
    }
  ],
2

Thanks for the payment ID! I looked into this on our end.

This doesn’t appear to be related to your payout bank account or your API integration. The declines are being triggered by an automated security control that’s affecting card-not-present transactions from your current network, which is why in-store payments still work.

Please contact Square Seller Support and mention that CNP transactions are failing with GENERIC_DECLINE while in-person works and you’d like your IP reviewed.

3

Thank you Ashley. I don’t know why, but today we don’t have the issue any more.

Have a good day!