Payment Error: Authorization error: 'GENERIC_DECLINE'

Questions
#1

Hello

I am getting an error in my woocommerce site.

Payment Error:

  • Authorization error: ‘GENERIC_DECLINE’

I have tried different cards but same issue, this seems an issue from Square as I read in forums.

Regards
Alfons

#2

Hi @alfonsmala welcome to the forums!

GENERIC_DECLINE is what we receive from the card’s issuing bank, so we typically recommend that the customer reach out to their bank for assistance. If it’s happening for all of your payments, then feel free to share some payment_ids here and I can take a closer look, but typically we do not have more information on these declines.

#3

Hello

Thank you so much for your response.

I don’t think it is an issue from the bank because we have tried with different cards. Where can I find the payment id?

Regards
Alfons

#4

The payment_id should be in the response after you call CreatePayment, or if you call ListPayments in the API you should see them as well. Otherwise, feel free to share your location/merchant id and I can try to look it up.