Hello
I am getting an error in my woocommerce site.
Payment Error:
- Authorization error: ‘GENERIC_DECLINE’
I have tried different cards but same issue, this seems an issue from Square as I read in forums.
Regards
Alfons
Hello
I am getting an error in my woocommerce site.
Payment Error:
I have tried different cards but same issue, this seems an issue from Square as I read in forums.
Regards
Alfons
Hi @alfonsmala welcome to the forums!
GENERIC_DECLINE
is what we receive from the card’s issuing bank, so we typically recommend that the customer reach out to their bank for assistance. If it’s happening for all of your payments, then feel free to share some payment_id
s here and I can take a closer look, but typically we do not have more information on these declines.
Hello
Thank you so much for your response.
I don’t think it is an issue from the bank because we have tried with different cards. Where can I find the payment id?
Regards
Alfons
The payment_id
should be in the response after you call CreatePayment
, or if you call ListPayments
in the API you should see them as well. Otherwise, feel free to share your location/merchant id and I can try to look it up.