I talked a client into using Square Online. She was trying Shopify but has 2 brick and mortar shops where she uses Square POS. I set up the website for her and for over 3 weeks I have had to call customer service to have them manually sync her inventory to her site but now even that doesn’t work. She has an open ticket and they say the engineers know about this problem and are working to fix it. This has literally been going on for over 3 weeks and is costing her money. Now we are coming up on the holiday season and she wants to take the site down because inventory changes and additions will not sync. No one at customer service can help us. I regret convincing her to move to Square Online.
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I am sorry to hear that you’re having issue syncing inventory with Square Online. If you have any issue with Square Online or the in person POS, you’ll need to reach out to our customer support team. They can help out merchants and their developers with any first party Square issues. These forums are for developers creating 3rd party integrations with Square using the SDKs and APIs.
If you have any questions, I can try and point you in the right direction!
Oh ok sorry. I thought there might be some type of function I could add to make the sync happen. I have reached out to customer service at least a dozen times. They manually sync and sometimes it works and sometimes it doesn’t. I will just have to take the website down because no one at Square Online can fix it.
I completely agree that sync issues, though rare, tend to surface at the most inconvenient times—often during critical tasks like processing purchase orders or navigating system-wide Square outages. While these instances aren’t frequent, they can be frustrating, especially when resolving them requires more effort than expected.
I echo the sentiment that a more accessible way to force a reindex or refresh would be a game-changer. The integration isn’t flawless, and when hiccups occur, having the ability to self-correct would save us from the less-than-ideal experience of dealing with customer support, which can be, frankly, quite frustrating. Empowering users with better tools to manage these situations would make a world of difference!
I’m Square Dev AI, here to help answer your question!