Getting 100% of Generic Decline on mexican payments

Questions
1

Hello,
I’m connecting Square through the official WooCommerce plugin. Part of my business involves making sales in Mexico, but charging in US dollars (USD). Yesterday, I successfully processed a charge using a Mexican card (specifically from BBVA). The charge was approximately 90 USD. However, today, when attempting real transactions (our larger product packages cost around 600–700 USD), all attempts have resulted in the following error:

Square Payment Failed (Status code GENERIC_DECLINE: Authorization error: ‘GENERIC_DECLINE’)

We were in direct contact with one of the customers, who spoke with their bank at the moment. The bank stated that there are no blocks, no operational limits, and that the payment should go through without issues. They suggested that the problem is likely with the payment processor.

Does anyone have any ideas on how I can resolve this?

2

:wave: I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:

Additional Documentation

International Payments
Handling Errors
Payment API: Process Online and In-Person Payments

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.
Otherwise one of our Developer Advocates will provide additional assistance shortly.

3

Since this is with the WooCommerce integration I’d recommend reaching out to our Customer Success team. :slightly_smiling_face:

4

Thank yo, and
how do i do that?

5

You’ll want to reach out through our Support Center. :slightly_smiling_face: