I’m not sure what else to do with this, doesn’t seem like a forum topic, more of a question for support, but I can’t figure out how to talk to a support rep.
Everything is working great with our app and the square api setup.
We have an internal test account in our production environment so we can ensure things were going ok with Square, and every month we have been processing payments with that account.
The debit card we use is hooked up to the bank account that square deposits to, so we just end up losing the square commission.
The monthly payment just started failing, its a generic decline error message. All our other customer’s payments seem to be going through fine. There is plenty of money in the account so that is not an issue.
I was able to submit and process a test payment on this same customer account from the square portal.
I really need to understand what’s going on with this, to make sure we aren’t doing something wrong with the api, or if we are going to run into the same challenges with our other customers.
Here is the error that we are getting back from the api call:
GENERIC_DECLINE-Authorization error: ‘GENERIC_DECLINE’- PAYMENT_METHOD_ERROR -
If there is someone else that i should be working with on this, please let me know, i can’t find anyone else to send a support issue to.