How many times can evidence be submitted for a given dispute? If a merchant receives a dispute and wishes to provide evidence contesting the dispute. After the purchasers card issuer looks over the evidence, is there potentially a chance to provide more evidence or a clarification on evidence? Or is it a one time send off of evidence and then card issuer makes a decision?
I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:
Additional Documentation
If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.
Otherwise one of our Developer Advocates will provide additional assistance shortly.
When a seller challenges a dispute, they can provide evidence that the payment was valid. This is a two-step process: first, they upload the evidence, and then they submit it. Once the evidence has been submitted to the bank using the SubmitEvidence endpoint, the evidence for this dispute can no longer be removed or changed. Therefore, it’s important to ensure that all relevant evidence is included before submitting it. If the bank asks for more information after reviewing the submitted evidence, the seller can upload more evidence or accept the cardholder’s dispute. However, it’s crucial to note that evidence cannot be removed or altered after it has been submitted to the bank.
This answer was reviewed by @Bryan-Square.