Confirming dispute data

Questions
1

Hey there, I’d just like to double check that my dispute API calls are indeed A) attaching evidence and B) submitting the dispute. Since the dashboard doesn’t seem to reflect anything I send, but the API does, a confirmation would just help me give some confidence to our customers. Here’s some dispute IDs:

1n08uN8MbIyTqkjp7nMVPC
lcW7dducHF1FuohHFHO7FB
ABvVHKoxwSARri9Z6cA7w

They should each have multiple PDFs attached and be in a submitted status. Thank you!

Thanks,
Matt

3

The Square Dashboard does not show evidence or status changes made through the Disputes API. This is expected and covered in the Disputes API overview. Evidence you upload and submit through the API still reaches the card network.

You can confirm each dispute with the API:

  • ListDisputeEvidence returns every PDF attached to the dispute.
  • RetrieveDispute shows the dispute state. After a successful SubmitEvidence call the state moves from EVIDENCE_REQUIRED to PROCESSING.

If both calls return what you expect, your integration is working and the submissions went through.