I have just integrated with a seller account and I am charging a transaction fee. My question is, I can see in the payment confirmation returned by Square that the app fee was taken out, I can see in the seller’s transaction history that the fee was taken out… however, no money has entered my Square account that holds the active Application_ID? Is there a waiting period?
The application fee money should be going to the account of your application. Take a look here to see our docs on how you can view it in your dashboard. If you’re still not seeing the fees, please provide me with your Square app id and I’ll take a look at your account.
I realized I pasted a bad link above, the right link is: https://developer.squareup.com/docs/payments-api/take-payments-and-collect-fees#application-fee-reporting. I took a look at your account, and see several transfer amounts over the last few days. Unfortunately there’s not a better way to view them at this time, they will show up on your transfer report as “Other”.
- Open your Square dashboard
- Go to “Balance”
- Go to “Transfer Reports”
- Click any of the days and take a look at “Other” row near the bottom, this should be the application fees you’ve collected during that transfer period.
Please let me know if you have additional questions or concerns!
Thank you Stephen for the follow up. I was able to locate the transfer reports.