This square.link page can’t be found

Questions
1

Hello all :wave: Your friendly community developer here!

I’m encountering a peculiar issue with my online remote business. I rely on Square to process payments, but 2 out of 10 times, customers report getting a “This square.link page can’t be found” error with the message “**No webpage was found for the web address: https://square.link/u/xxxxxx**.” I’ve read that adding a wait for 3 seconds might fix this, but it hasn’t helped.

Does anyone have a solution for this issue?

Thank you so much, Carson from Plant Power

notfound
notfound720×500 18.3 KB

2

:wave: I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:

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3

This didn’t solve my problem

4

When you create a link with the Checkout API instead of using the returned url use the long_url. The long_url will not give you this error. :slightly_smiling_face:

5

Awesome, thank you so much for your help! I will try it and get back to you if it works :slight_smile: