We are getting Internal Server errors from Square Loyalty when fetching loyalty profile.
Error message:
{“errors”: [{“code”: “INTERNAL_SERVER_ERROR”,“detail”: “An internal error has occurred, and the API was unable to service your request.”,“category”: “API_ERROR”}]}
Is there any issues with loyalty API we should be aware of?
Is there a status site that we can use to know when each of these APIs have issues?
What application id are you using? The one you provided in another thread, I’m not seeing any obvious errors with in the past day or so. I’m not aware of any ongoing issues, to be clear. I tried testing a few Loyalty API endpoints and they all returned successfully.
We are using the same application ID as the one on the other thread.
We’ve seen this issue on multiple sellers, although it’s resolved now.
If you want, I can share payload and transaction times. We had 100s of this error happening.
Sure, that would be great! I’ll try searching by other means, I definitely do not see it with the app id. I have not seen any other reports either thus far.