Square CreatePaymentLink AmEx Credit Card Transaction Name

Questions
1

This is a strange one… Bit of background:

We run a restaurant that has Square PoS in-store and we have a custom website that let’s customers place orders that flow through the Square CreatePaymentLink API.

We have noticed a higher number of disputed charges recently and connected the dots when looking at one of our AmEx credit card statements.

Screenshot 2025-01-11 at 1.46.50 PM
Screenshot 2025-01-11 at 1.46.50 PM688×362 65.7 KB

Our payments going through the API are showing up as “Central Parking” - this is completely unrelated to our restaurant, I suspect some parking location also uses square and somehow their name got set for all transactions going through Square’s CreatePaymentLink API.

On Visa cards, it is showing our restaurant name correctly. On the PoS in-store, for AmEx, the charges are showing up correctly. Seems to be API-specific transactions on AmEx.

So, I’m guessing this has something to do with AmEx trying to be smart about classifying payments. Is there something I can do in the API to override this and start getting our restaurant name to show up or is this something Square <> AmEx would have to work out?

Appreciate any guidance. Thanks

2

:wave: I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:

Additional Documentation

Merchant APIs
Payments Pricing with Square APIs and SDKs
Build a Payment Integration and Take Payments Online

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Otherwise one of our Developer Advocates will provide additional assistance shortly.

3

What’s your application ID and what’s the payment_id for that payment? :slightly_smiling_face:

4

Application ID: sq0idp-eb_K1QqyN2-t0QkIzxuIhg

Having trouble finding the payment ID but this is a URL to pull it up:
https://app.squareup.com/dashboard/sales/transactions/t2G6fNF6fUFAdv0VNeMJDzWTz95YY/by-unit/LS4N5ZAXSE1HR

So, would that make the transaction ID: t2G6fNF6fUFAdv0VNeMJDzWTz95YY?

5

Everything looks good from the Square side. Have you reached out to the bank since they’re the ones that control the UI that’s displaying the wrong information? :slightly_smiling_face: