Hello,
I am trying to move my online ordering integration from the Square Sandbox to the production environment.
Application name:
KAREN Online Order
App ID:
sq0idp-iNUI590bCmZfiZySoHhbxg
The Sandbox integration works correctly. I successfully created a payment link, completed a Sandbox payment, received the webhooks with HTTP 200, and confirmed that the order status changed to PAID.
However, in Developer Console > Credentials > Production, both of the following fields show “None”:
- Production Application ID
- Production Access token
The “Replace” link does not respond. The Production Locations page is also empty.
I have already tried:
- Chrome and Safari
- Reloading the page
- Signing out and signing in again
- Disabling browser extensions
- Confirming the account permissions
My Square account role is Business Owner. “Access all developer tools” and “Manage and view personal access tokens” are enabled. The production Square Dashboard is active and contains real sales data.
I contacted Square Support in Japan by phone, but they could not assist with Developer Console integrations and directed me to the English developer support channel.
Could a Square Developer Support representative please check whether this application is correctly linked to my production seller account and restore or generate its production credentials?
Thank you.