Hello Square Developer Support Team,
I’m requesting assistance with an issue involving the Production Access Token for our Square Developer application.
Organization: Kyrene Del Milenio PTO
Application: Milenio PTO – Payment Reconciliation
Environment: Production
Issue:
When accessing Developer Dashboard → Applications → Credentials → Production, the Production Access Token displays “None.”
When I click “Replace” and confirm the action, Square displays the following error:
“Something went wrong while trying to replace your access token. Please try again later.”
The token remains unavailable.
Troubleshooting completed:
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Confirmed that the correct Square Developer application and Production environment are selected.
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Verified that the Square account has an active Owner with Full Access permissions.
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Confirmed that identity verification is marked complete in the Square Dashboard.
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Checked Production → Locations, which displays: “Access token is missing. To replace an access token, visit the Credentials page.”
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Successfully configured and tested the application’s Sandbox environment, including API authentication and payment retrieval.
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Attempted to generate a Production Access Token using the Replace option, but received the error above.
Intended use:
We are a school Parent Teacher Organization (501(c)(3) nonprofit) implementing a payment reconciliation process for fundraising event preorders. We intend to use the Square Payments API to verify completed transactions and update payment statuses in a Google Sheets order-tracking system.
Assistance requested:
Could you please investigate why our application does not have a Production Access Token and why the replacement operation fails?
Please advise whether additional account configuration, activation, or permissions are required to generate the token successfully.
Thank you for your assistance!
Kyrene Del Milenio PTO
