Need help with Developer app ownership, application fees, developer access + unable to access Forums from existing account

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Hi Square Developer Support,

Square phone support directed me here for help with an existing Square Developer application. I have three related issues I need assistance with.

1. Unable to access the Developer Forum from my existing Developer account

I can successfully log into the Square Developer Console with the account that owns my existing application. However, when I try to log into the Square Developer Forum using that same account/email, the verification/login email never arrives.

I spent approximately 20 minutes on the phone with Square Support trying to resolve this. Since I could access the Developer Console but could not receive the email needed to access the forum, I was ultimately advised to create/use another account so I could post my issue here.

Therefore, the account I’m posting from is not the account that owns the existing Developer application.

I would also like help resolving this login issue so I can access the forum normally from my original Developer account.

2. External developer needs Sandbox/Developer Console access

I have hired an external developer who needs access to the existing application’s Square Sandbox, Developer Console, API tools/logs and webhooks for development and testing.

When I select Developer Console → Manage Team, I’m redirected to the normal Square Team Members area. The only permission sets available to me are restaurant employee roles such as Cashier, Server, Bartender and Kitchen Staff.

I cannot find an option to create or assign a Developer-specific permission set.

What is the correct way to give an external developer the necessary Developer Console/Sandbox access without making them a restaurant employee or unnecessarily giving them access to production credentials?

This is my most time-sensitive issue because the developer is beginning work now and will need Sandbox access for end-to-end testing.

3. Existing Developer application ownership/account structure

The existing Developer application was originally created under a restaurant’s Square account. The application uses OAuth and Square application fees to collect a platform commission.

I also have a separate Square account intended to represent the actual platform/developer business.

Is it possible to transfer the existing Developer application to the separate platform account/organization?

If so, I need to understand whether the existing Application ID, OAuth authorizations/tokens, webhooks, Sandbox/Production configuration and application-fee functionality can remain intact.

I specifically want to avoid interrupting the existing integration, live payment processing, OAuth connections, or application-fee collection.

If transferring the existing application isn’t recommended, what account/application structure does Square recommend for a platform that connects restaurant merchant accounts through OAuth and collects application fees?

I can provide the relevant account and application identifiers privately to Square staff for verification. I will not post access tokens, application secrets, OAuth tokens or other credentials publicly.

My priorities are:

  1. Get my external developer proper Sandbox/Developer Console access.
  2. Restore Developer Forum access for the original account that owns the application.
  3. Determine the correct application ownership structure without disrupting the existing integration.

Thank you. Any guidance from someone familiar with Developer permissions, OAuth, application fees and application ownership would be appreciated.

4

@KevinM2003 I think you had posted twice about account access issues - were you able to try the steps that I outlined in the other post? Has that been resolved?

Regarding your other questions:

  • You can invite your external developer to your Square application as a team member and create a role with a “full access” permission set.
  • We’ve been dealing with a strong spam filter that may have blocked your original forums account - sorry! We’re working through unblocking the accounts that seem legitimate, so if your account hasn’t already been unblocked it should be in the next few weeks. If there are important resources tied to your account that you need to access (like previous conversations or history) let me know and we can manually unblock it.
  • I may have mentioned this in the other post - there is no way to transfer an app from one account to another. The transfer would have to happen with a planned cutover.