Is Sandbox down?

Questions
1

I can’t even launch the dashboard of test accounts. The button doesn’t do anything. I have also been unable to modify custom attributes of items for a while and the other day it couldn’t load items at all. I also am failing to make orders with my items:
[{"code": "NOT_FOUND", "detail": "Item variation with catalog object ID "QQPOUBIBZYFHB76CDI6T4MAH" not found.", "category": "INVALID_REQUEST_ERROR"}]

2

I am able to see my dashboard but I cannot see my item library. Some of the pages do work though.
It does seem like there are issues but I’m not sure what it is exactly.

3

Item library unaccessble here too. And I was going to try to import objects again. My client is getting antsy.

4

The team is looking into this. :slightly_smiling_face:

5

Items in Dashboard are showing again. :slightly_smiling_face:

6

Thanks @Bryan-Square ! Appreciate the quick response.

Edit: Actually one other thing I noticed that is still happening today, when I load an item in the dashboard I get a warning that says it was unable to load certain attributes (paraphrasing) and it seems to save the item fine but I am not seeing a catalog.updated webhook being sent out after wards! I’m able to workaround it for now but just wanted to get that on your radar as well. Ty

7

When you got the error did the catalog object version change as well? If so do you have an example of this behavior and the catalog_object_id? :slightly_smiling_face:

8

Actually it did seem like it saved with the correct custom attribute value. But I do get this warning up top every time I look at items. Seems to be alright now but the warning is concerning:

Screenshot 2023-09-22 at 11.01.24 AM
Screenshot 2023-09-22 at 11.01.24 AM1880×872 53.1 KB

Edit: It looks like it might be the image actually. I’d have to confirm later but the image always appears blank atm and not seeing it show up on my apps side.

9

What’s your application ID? Also since this is the UI of the Dashboard what browser troubleshooting have you done? :slightly_smiling_face:

10

@Bryan-Square my app id is: sandbox-sq0idb-1MyURhD8WAhvRaxEYKhG-A

Did some more investigating and when I hit the image URL I am getting this response:

<?xml version="1.0" encoding="UTF-8"?>
<Error>
    <Code>InvalidArgument</Code>
    <Message>Requests specifying Server Side Encryption with AWS KMS managed keys require AWS Signature Version 4.</Message>
    <ArgumentName>Authorization</ArgumentName>
    <ArgumentValue>null</ArgumentValue>
    <RequestId>9JAM9V1KJCSS82N4</RequestId>
    <HostId>Ib7hBV3LKGrm/9qP1upUvy1dt8rQ03ZeNdDSQE7DotCrglUSZc6t4l4Oev8DUGCcqjk4GKcxcMl0VwzRWNtrbQ==</HostId>
</Error>

Seems like that would be the culprit

Edit: on safari but same issue when typing the image url in chrome, and of course they don’t load in my app either.

And URL for testing purposes is: https://items-images-sandbox.s3.us-west-2.amazonaws.com/files/17b9f59ae87cb89fb741355a684269e9b6899fe6/original.jpeg