As of last week the new items I am adding to my Square Online inventory are not getting the default fulfillment methods automatically applied. I already have configured the default item fulfillment in Website settings > Item preferences > Fulfillment methods to default to Shipping and Pickup, but as of last week these are no longer automatically getting applied.
Was there a change recently that impacted this? Thanks for your help.
@rhythmicequations Do you have an example order ID we can take a look at?
@josh-square the issue is with inventory items fulfillment methods not syncing to Square Online. Here is an item-id from my inventory library: BLOH3D54AYHFNAGPFWG5VZXO.
From the library page, if I right click this item and click “update fulfillment methods” I see the default fulfillment options aren’t configured.
But when I open the inventory item and navigate to “edit online fulfillment methods” from the inventory item page, I can see the default fulfillment methods are set for this item.
Unfortunately, in my webstore my items are appearing as “Unavailable” unless I set the fulfillment method from the library page (1st option above). If I don’t the items appear unavailable.
This just started happening sometime last week.
@josh-square here is a view of the fulfillment options for item BLOH3D54AYHFNAGPFWG5VZXO. You can see the online fulfillment methods are not set.
