We have a custom ordering app using Square’s Orders API.
When a curbside customer taps “I’m Here,” our app updates the fulfillment using buyer_arrived_at.
The Square POS correctly shows the customer-arrived popup, so the arrival update is being received.
However, the POS does not play the audible curbside-arrival chime for these API-originated updates.
On the same POS/device/location, Square Online/Cash App’s native “I’m Here” flow produces both the visual popup and audible chime.
We have confirmed:
- curbside arrival notifications are enabled
- notification sound is enabled
- push notifications are enabled
- Square POS was restarted and retested
Is buyer_arrived_at via the Orders API expected to trigger the same audible arrival notification as Square Online/Cash App? If so, is there another field/event required, or is this a known limitation/regression for API-originated curbside arrivals?