Hi, I’m a developer that has implemented square web payments into our payment portion of our software. The integration has worked well for quite a while, however recently (last 48 hours) one of our clients has experienced a high rate of declines due to: “GENERIC_DECLINE”,“detail”: “Authorization e…

When they got this error did they instruct the customer to contact their bank? If so what did the bank say was the reason for decline. A GENERIC_DECLINE is when Square received a decline without any additional information. If the payment information seems correct, the buyer can contact their issuer …

Hi Bryan. Thanks for the quick response. No, we haven’t reached out to the individuals to contact their bank. Our message that we display to the user on an unsuccessful payment attempt is usually the parsed response that we get from the processor. In this case it would have been something like “…

Yeah, you’ll want to have the customer contact their bank. Also to make this a more customer friendly error you may want to obfuscate the GENERIC_DECLINE message and change it to something like: Payment declined, please contact your bank. :slightly_smiling_face:

Authorization error: GENERIC_DECLINE

Questions

box2018tow May 21, 2026, 1:58pm 5

i have check all the documentations thats not the problem the issue is the radar captcha of the stripe detected some risk in your browser thats why it declined the payement without even trying to get the payment from the card

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Authorization error: GENERIC_DECLINE

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