Authorization error: ‘GENERIC_DECLINE’

Questions
1

I am getting this error with different cards:

[{"code": "GENERIC_DECLINE","detail": "Authorization error: ‘GENERIC_DECLINE’","category": "PAYMENT_METHOD_ERROR"}]

We reached out to the card bank issuer and they responded with “Money is withdrawn from the account but does not come to the recipient’s account”

Please could you help with it?

Location id: LWDJ1Y0KEAYZE
Payment id: l6qVNGBvYwdmisKDaQ1IUEZrL07YY
7nX7TfEFmUgBXuu2ynqAUfEyxafZY
HFDxQO44VjSLXIMTiDKZJvw6jwAZY

2

I took a look at the payments and they are all declined. Declined cards may result in pending charges on your customer’s bank statement. These declined charge should disappear automatically from your customer’s statement within a few business days. Square sends a void notification to the bank as soon as a payment becomes declined/voided; it’s then up to the bank to release any hold on the cardholder’s funds. :slightly_smiling_face:

3

Thanks Bryan!
For some reason, these payments were declined by the bank linked to my Square account.
Is it correct?

4

No, these payments would have been declined by the card holders bank. :slightly_smiling_face: