Full service restaurant here. Servers open up a ticket with the title set to the table number the customer is seated at.
We would like to build our own experience where a customer who wants to close out or wants to order another round or add something to their order without having to call the server over.
Could anyone point me in the right direction as to if this at all might be feasible? I understand we might have to get very creative.
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Based on the information you’ve provided, the following documentation will help answer your question:
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Order-Ahead Application Use Case
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At this time the ability to create or update open tickets that are on the app with our APIs isn’t currently available. We’re constantly working to improve our features based on feedback like this, so I’ll be sure to share your request to the API product team. 