Our admin team is encountering persistent glitches with Acuity Scheduling, specifically intermittent “your payment was declined” error messages surfacing during checkout for various transactions throughout the month.
This happens intermittently with new cards & existing client cards.
This is definitely not due to intermittent funds.
Acuity Scheduling said it was a Square issue, Square sent me here.
I really hope someone can help me get this sorted as soon as possible
Thankyou in advance
Welcome to the Developer Forum!
Acuity Scheduling owns its Square payment integration. Intermittent decline behavior in their checkout is something their support team needs to investigate on their end first.
When the payment down the line gets declined by Square, we provide the specific code and detail fields will show whether declines are issuer-side (card bank refusing), risk-side (Square fraud filters), or integration-side (e.g. expired nonces, environment mismatch) in the errors[] array on failed CreatePayment calls. Acuity Scheduling should have that information on their end to help troubleshoot those decline payments.
Hope this helps!