Payment error & Valid card Authorization error

Questions
1

Clients complain over them not being able to submit their Valid refit card info for hold their appointment. The message reads that the card information provided was not correct. I even tried my own bank cards and received the error message.

When trying to receive payment via the chip reader and stored card, I get an error saying, Error: Authorization error: ‘Generic_Decline’.

I have both of these issue happening on the same day! Please if anyone knows how to fix this please let me know.

Thank you!

2

BTW my square is connected to Acuity Scheduling if that matters.

3

:wave: We’re looking into this. I’ll be sure to reach out with any update. :slightly_smiling_face:

4

Hello i having problem with this payment processor. Looks like 50% of my customers ( selling in UK ) 50% are successful payments and 50% is failed. the issue is verification problem and email valid. Can you please have a look? 50% of lost in profits.

5

Unfortunately, a credit card decline (Authorization error: Generic Decline) means that your card issuer or bank has declined the transaction we’re trying to charge to your card.

Regards,
Rachel Gomez