Active subscriptions did not create invoices

Questions
1

Between 3/16 and 3/28, we had 68 subscriptions fail to generate invoices. In the dashboard, they all still say they are active and that the next billing is the March date. Here’s the ids:

94d69d02-a2d9-46fc-b4ed-3c416a95f201
f30cb52f-610d-4c09-9a4f-697959c03a75
2b5eda1c-d011-42d3-b04e-8473cace856d
bfc27c1e-1436-4b46-a9b6-7c7a313faf9c
1630004d-1bc6-4824-a26b-c4ebed32604f
56f8d68a-1b76-4796-811d-819aa80f1ef2
b1f3a14b-2b07-4594-b66c-37152cfdd00d
77f199ac-e9cb-4691-857a-9d0a00c1e3a2
cf966a91-5c05-45a9-9daf-fa1fe39450ce
b1a16abc-64dd-4045-9915-cf10acd8f9c0
326290a5-4405-4552-9e1c-f7ba39cca2eb
968a2950-77e5-487a-b9e5-261583233f37
29949348-1cd6-4045-ae65-8a273f3fa73f
45f6a500-6cb6-49e7-8bb9-c186bf760d6c
0c45bb03-b0ed-4fd6-86a9-ef32804f6a3a
ed8e69f7-1bf4-42e0-b332-cdfee03a713a
00c19d71-e568-466c-9144-b07dfadb7444
a86aa27a-6514-405c-887a-9dee74ef656d
167400b2-41c3-44ef-a91e-a5c80a2f1b86
53c7b5ab-8893-4735-932a-5cd9196dafe3
1f839c49-f447-4be6-9a9e-02c170aa1d8f
f94b8d9f-fe22-44ad-ad5e-ecc0e65ff538
ac82eadc-1959-4633-983f-0e6131d57984
c58be9ab-8b1b-40f9-94d6-e7e1f6ccd619
5d0f633c-a1f4-4813-9436-014fbd24d4f2
9ebefe13-8e8f-4101-96c7-65d37cdbcde4
1e7acc42-5304-4e62-a455-93a50eaca055
c5e4ae22-b97b-41f8-b81d-54c5b5247d5b
31cf6490-6733-441b-beeb-59a6d8a54752
f2b07f16-ac73-40af-ab14-eec61dedafe4
8d70eb33-40ee-4980-92fd-6cecf196f606
bd776d7c-9b75-4a21-8b48-f96a276968aa
9a7f4c8d-ad14-4088-b9af-a05079adf858
2fc98221-bcdc-4287-be61-39c120d69c66
1f21b7bf-9dbd-41c6-b248-23a8617ca139
4cf28f10-52f0-489b-aa0f-3e73b5393975
c3a188e8-b1c6-4521-aa45-fb8dd7057548
42fdd0d7-7a81-4ce9-878d-a531f73b6cd1
9fe0279b-0e51-4046-9b01-9b01dc4d1735
37ff36cb-d602-4a3f-b8e9-0b0c59a479b8
b04b32e7-900b-49f4-83df-bfaa6befbb42
37ce3543-faf4-4bd8-aecd-14c06ccdbf49
ca7a8ef1-2dc6-4a3b-8e7b-dc9afe645597
c5e4ae22-b97b-41f8-b81d-54c5b5247d5b
ae3abd8f-5cd0-421e-9f54-90553855f41e
ccdfd384-f7f8-4d4e-9fab-14f714f5d4b0
dedb5d3c-7b41-435e-b10e-2eb78f404f2c
cea5ddeb-33ef-4a84-982d-581c4fe218f0
d24abb90-9a1b-4055-b99a-938234d887ff
35eeb215-7a0c-4bc2-be90-48395fe47774
5d40b281-2740-4909-8cde-767db340e0c8
e021fcb2-e1f4-4d96-9607-98d2ea728ea9
0e5227c1-1aa5-4075-a9a6-2586e283d33d
a90ff87d-cbd8-4bd3-9ecc-a8623321e7e9
683226d5-db30-4048-b07f-5b00bdda6128
d906fbe5-cb94-49ab-9f21-97ff75eb9c73
614bbd29-a2cb-4c37-be1e-b5e9c7db27b7
26b40786-2234-450f-976e-ec4fbebdd28f
b2987cc2-fea9-4d30-8d66-0806f40aa285
46492967-0a9a-4fb6-a258-921e2d693ecb
9063b283-297c-43fe-a4c7-e4f5cae69db9
41952fa3-364d-4d33-b882-85c1ea0692ee
e1c4cf38-963b-4957-8a97-e06aa7cd72ef
cf1e210f-5d8f-4a00-b856-7431596a5e48
587e1494-c2dc-44c9-bb2d-f22a5588606f
06314865-cd61-4439-862f-86b250d31a7d
7a9c34ad-14dd-4189-911a-c5dccd6546b0
d3dfc2ef-350c-485f-832d-f5e6bdee0fcb

Is there some way for me to determine what went wrong?

2

:wave: I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:

https://developer.squareup.com/docs/in-app-payments-sdk/troubleshooting

Additional Documentation

https://developer.squareup.com/docs/invoices-api/walkthrough
Invoices API Overview
Pay or Refund Invoices

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.
Otherwise one of our Developer Advocates will provide additional assistance shortly.

3

The team is currently investigating the issue. I’ll be sure to provide updates as I get them. :slightly_smiling_face:

4

The Square status page says the issue is resolved, but none of my customers have been invoiced and all still show next billing dates in March.

Are you still working on this?

5

Let me check with the team. :slightly_smiling_face:

6

I am running into a similar issue using the sandbox api. Invoices are taking > 20 minutes to be attached to subscriptions.

7

31249f39-2d27-4528-abfa-06bef6dae51b

here is an example subscription id

8

I haven’t been able to replicate this. Are saying that when the subscription is created the invoice isn’t created for it and you don’t see it when you call RetrieveSubscription? Or are you referring to the email delivery of the invoice? :slightly_smiling_face: