Our users are facing this issue since 3 days (probably or mostly after updating to iOS/iPad OS 15) and our Square Cocoapods SDK 1.4.9.
Our App ID is: sq0idp-ISpKdUUrjo4U34K7uOYIQQ
User receives this error alert first on their iPad: Something went wrong: Please contact the developer of this application and provide them with this error code: checkout_already_presented
When user taps on OK button of the above alert, this below alert comes up.
“Failed to Pair” “An error was detected when connecting to your Square Reader for Contactless and Chip. Please force quit the Square app and go to Settings > Bluetooth on your device…”
Our application L1 support team helped the users to pair the device, deleted and installed Square Point-of-Sale and our app, re-paired the contact less chip and still getting this error.
Please let us know the resolution.
I stitched the images together as new users are allowed to upload only one image.
Yes, that is correct. The version in the application on the Developer Dashboard is for API calls and the SDK version is different. Running the command you provided will get you the latest version of the SDK.
So, even if we are getting recent SDK, our users are getting the attached error.
Our support people helped our users by uninstalling the Point of Sale app, disconnected the readers and setup everything again.
Can you please let us know why our users are seeing the below error?
The problem is… we are unable to replicate the error when we try on our side.
One of the user getting error “reader_settings_checkout_presented” has these versions: iOS: 15.0.2 Square: 5.75 CARD READER: Contactless Chip Reader Model: spc101
Can you tell me where do I get app id and location_id of the merchant?
Or can I provide their address (redacted) for location_id?
And if app_id is unique for their Square PoS app installation, how do I get it?