Terminal Not Working

Questions
1

Hi

I have a couple terminals set up for using terminal checkout - they were working, now when I create a terminal checkout, nothing happens on the device until the checkout times out.

  "id": "XXXXXXXX",
  "amount_money": {
    "amount": 528550,
    "currency": "AUD"
  },
  "reference_id": "Invoice 30148",
  "note": "Invoice 30148",
  "device_options": {
    "device_id": "XXXXXXXX",
    "tip_settings": {
      "allow_tipping": false
    },
    "skip_receipt_screen": true
  },
  "status": "PENDING",
  "created_at": "2020-08-11T05:56:09.165Z",
  "updated_at": "2020-08-11T05:56:09.165Z",
  "app_id": "XXXXXXXX",
  "deadline_duration": "PT5M",
  "payment_type": "CARD_PRESENT"
}

Device ID etc is all correct.

Anyone have any ideas?

2

Just to clarify: it stopped working on all terminals (more than one)? Are they still signed in? Could you provide your Square app id here so I can take a look at the logs?

3

It’s actually just 1 terminal at the moment - just found out the other 2 were never set up due to this issue. I will call the guys in those showrooms and test today.

I have restarted the device, logged out and generated a new device id, factory reset (new ID again) and it just doesn’t work at all. Was working for a few days then has made us look a bit silly in front of customers since.

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4

Have just tried with another new terminal straight out of the box - once software was updated it signs in, sits on the “Ready to take a payment” screen and does nothing.

Last successful payment was on 30 July.

5

Looking up the logs, it looks like you’re passing the device_code id rather than the device_id. You need to get the device_id once the device has successfully been paired (either with GetDeviceCode or ListDeviceCodes).

6

Hi, that did seem to fix the problem this time - though it was working for a week or 2 before I started testing, so this wasn’t the original cause/problem.

Side note, shouldn’t createTerminalCheckout return an error if you use a device_id that doesn’t exist / isn’t a device_id?

Also, a couple questions:

  1. Is there any way to clean up old devices set up? I have duplicates when I list device codes that say PAIRED, but they aren’t any more.
  2. Why can’t an in progress checkout be cancelled by the seller? What if I wanted to cancel and change the amount without having to get the terminal and cancel then come back to the requesting device?
7

Yes, you’re correct, it seems it should return an error; I’ll share that with the Terminal API team to see if that can get added.

  1. No, I don’t believe there is a way to remove device codes currently.
  2. This has been a request for awhile, and most likely being worked on, but I do not have an ETA on when/if it’s coming, unfortunately.