Free tier is supposed to include access to item management, but my account is locked down now that the trial has ended. How can I get this fixed?
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Since this has to do with a subscription to Retail I’d recommend reaching out to our Customer Support team. They’ll be able to better assist. 
Thanks. It looks like our main account was able to login and the problem was that team member accounts are not supported on the free tier. No problem.
Glad to hear you got access.