I now have 2 customers who got a “server error” when trying to buy a subscription via the link associated with the subscription plan I created. I tried to buy it myself (as a test) and that worked.
Still,… its very strange that I suddenly have this.
I never had this in last 10 month.
It also looks like I have much less sales in last weeks than before.
So… has something changed with the creditcard checking?
Note I also “deliberately typed the wrong cvv” just to test → that indeed did create a “server error” message but NOT a “wrong credit card info” message as I was expecting.
Please help solving this.
Note: this is seriously hurts my business, I cannot afford to operate long in this state.
Is this with our Checkout Links? If so what’s the link your customers are using?
With checkout links indeed:
I noticed that “zip code” is a new mandatory checkout field. I kind of have the feeling the problems started when that field was introduced.
I was able to replicate and have escalated to the team.
Hope this gets priority, this is really costing business.
Note: I removed the link from above post, if you need it back I can put it back or send private message.
As you were able to reproduce:
- What are the conditions this happens?
- What is the way to prevent this from happening?
Any update on when this gets solved?
Unfortunately, we don’t have an update on a fix however this happens when payments are declined or incorrect card information was entered. Customers should double check their card information and try to submit payment again.
OK thanks. That helps. At least now I can tell people that “server error” in fact means “card declined”.
Still hope it gets fixed soon.
Any update on this?
Yesterday an other 2 clients that could not complete their payments.
This is costing me business!
Any reply from the team?
Looks like I’m loosing an other customer and/or looks like I’m pushed towards PayPal.
For your info:
- this is in UK
- looks like some credit cards have this problem, others not
Any progress on this?
Note, As you can see in below screenshot I notice that the default phone-prefix provided in checkout is +1 (US) which strange since my shop is in UK (as you can clearly see the prices in pounds) which has prefix +44
According to this thread:
A/ This has been a huge reason for failed orders in the past underlining my input.
B/ This should have been solved by now; latest reply is from square-bernadattea 3 weeks back
Can you please comment?
Was this indeed solved few weeks back? Is this error re-introduced with some update? Any plans to (re)solve this?