Question Regarding Delay in Loyalty Program Discount Issuance

Questions
1

Hello Square Support Team,

I have configured a rule in Square Loyalty with the following promotion:
“Get 15% off when you join our loyalty program.”

image
image676×487 18.6 KB

During testing, I noticed that after successfully registering as a loyalty member, the 15% discount coupon is not issued to the account immediately. Instead, it appears to be granted after a period of time.

customer id: P7VBY6C45N4B6Q41HYZ3V1T2XM
phone number: +13023165706
loyalty account id: 0a75794b-5751-4c84-bc48-7c3b5161853c
loyalty created at:       2026-01-04T09:11:17Z

discount code id: 6292f39c-07fd-4df0-b21f-534449deeeff
discount code created at: 2026-01-04T09:20:24Z

(KP9QPJCKOCL1FKNU3O
(KP9QPJCKOCL1FKNU3O555×336 11.3 KB

17NI@LL88H@)N}U)(F}SO
17NI@LL88H@)N}U)(F}SO631×341 13.4 KB

I would like to confirm whether this behavior is expected and works as designed, or if there might be a configuration issue on my side. Is there an intentional delay in issuing loyalty rewards after enrollment?

Thank you in advance for your clarification and support.

Best regards,
Murphy Zhang

2

:waving_hand: I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:

Additional Documentation

Loyalty API
Enroll a Buyer in a Loyalty Program (Walkthrough 2)
Redeem Loyalty Points for a Discount (Walkthrough 1)

If this documentation helped you find a solution, please check the box indicating that this reply solves the problem.
Otherwise one of our Developer Advocates will provide additional assistance shortly.

3

What currency is this account set to? Is it USD? :slight_smile:

4

Yes, the account is set to USD. Please let me know if you have any other questions.