Payment failing with status GENERIC_DECLINE

Questions
1

Hello,

I’m looking to get support on a payment that failed with the status GENERIC_DECLINE. As far as I know the credit card and issuing bank don’t have any issues so I was hoping Square might have more detail.

PaymentID: V8xMAocOfIBHPU2kcPb5Wc5tCm8YY
LocationID: LPKF3WNWV5YYV

Thanks!

2

:wave: When a we return a GENERIC_DECLINE Square received a decline without any additional information. If the payment information seems correct, the buyer should contact their issuer to ask for more information. :slightly_smiling_face:

3

Thank you for sharing this, I will try to figure it out fore more.