Order.updated event no longer firing

Mostly posting this to see if anyone else is running into this, rather than looking for particular help. I’m not sure if this would be related to the payments service degradation, but as of this morning I’m no longer receiving a order.updated event after a payment successfully completes an order. I’ve had to hack in a quick fix to use the terminal.checkout.updated event instead – which I think is fine, but curious if there was some change to the API that I didn’t realize was happening today, or if its just that aforementioned service issue.


Looks like the events are now firing again, and are catching up from whatever disruption there was. Would love to hear some sort of postmortem of what caused this.

Yes, there was an issue with orders webhooks. The team was able to resolve the issue to get them working as expected again. :slightly_smiling_face:

We’re still experiencing this issue. Calling updateOrder endpoint does not fire this webhook, both by calling it from API explorer and from our application. Other webhook (paymentUpdated) works just fine.

Do you have an example order_id? I just tested in production and they triggered for me. :slightly_smiling_face: