Order.Created/Order.Updated web hooks not firing in production

Questions
1

I have not been receiving the order.created/order.updated webhook events when our customer rings someone up. When reviewing the webhooks logs I see all the other events firing for payment.created, customer.created, etc but none for order.created/order.updated events. The order.created/order.updated events do fire if I use the virtual terminal and our API is responding with 200. But I cannot figure out why we’re not getting the live events for order.created/order.updated.

Production App Id: sq0idp-PUCRd44T7R0FRifzMzP0UA
Recent Order Id that I did not get an event for: n7xwPRshWefBDkfrPLKu0J2eV

2

:wave: Currently, this event is triggered only by the CreateOrder endpoint call. Creating an order in the Point of Sale app will not publish this event. We’re constantly working to improve our features based on feedback like this, so I’ll be sure to share your request to the API product team. :slightly_smiling_face: