I have payments being taken and fully completed going to the second location (webhooks fired, transaction captured, I got a receipt).
However, I can not see this location in the dashboard. When I click on on the link in the developer console, I just get redirected to a blank modal spinner page that never does anything
When I look at the locations in the main dashboard, I can only see one location, which seems to correspond to the first location in the app (that I’m not using).
All balances I see are blank.
Why is this location available for the app in the developer console but invisible to the dashboard? Where has the money gone? Why does this form allow you to attach images but then give a 422 error trying to submit?
If the payments are completing successfully, the funds are most likely tied to the location_id your app is using. I’d first verify you’re in the correct Square account and environment (Sandbox vs. Production). If the location still doesn’t appear in the Dashboard and the Developer Console link just spins, it sounds like an account/dashboard issue rather than an integration problem. I’d contact Square Support with the payment ID and location ID so they can investigate.
If the payments are successful, first make sure you’re viewing the correct Square account and environment (Sandbox vs. Production). If the location still doesn’t appear in the dashboard, it’s likely an account or dashboard issue that Square Support will need to investigate.
Unfortunately the problem remains. I can see the location in the developer console, I click on it and it takes me to the sales dashboard that opens a modal with a spinner that never clears, and I can see no funds nor the location in the sales dashboard.
I’m more than happy to give you location codes, webhook uuids, etc.
Check that the location ID, access token, and dashboard login all belong to the same Square merchant account and environment (Production vs Sandbox). A location can appear in the Developer Console but not the dashboard if it’s tied to a different account. If everything matches, Square Support will likely need to verify the location mapping.
It is definitely not related to sandbox / prod … the money has been captured. If it is a know situation that a location is visible and usable from dev console but not in dashboard, clicking on it could certainly give something more helpful than and endless spinning modal…
So, after getting together with another admin I found that I was not correctly a team member of the missing location. I was added in the dashboard and now I can see the location and transactions.
I’m not sure why I can see the location and ID in the developer console but not in the dashboard. If I really wasn’t supposed to be a team member of that location it seems weird that I can interact with it via the API …
Anyway, it would be great if when you go to a location you don’t have correct permissions on, you got a clear message “You do not have permissions on this location” instead of a blank modal. That would have put everyone on the right path much faster.
