We are trying to integrate the subscriptions API and it works fine except in the following scenario I’m about to describe.
Use Case: We are trying to implement proration manually since it’s not fully supported by Square. Our workflow in an existing subscription upgrade scenario involves
calculating the prorated amount at the time of upgrade and charging the customer for that
cancelling the customer’s previous subscription
creating a new subscription ( for the customer with a start date that is the end date of the previous subscription )
The workflow is also the same for downgrades as well except there’s no proration involved
Upon creating a new subscription at the final step, sometimes it works, sometimes it returns a 500 error and I receive no details as to what the problem is
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Hell Bryan and Square team, when can we expect a response on this question? We are currently blocked from completing our integration by this 500 error, and unable to continue development due lack of any further detail on the nature of the problem in the error returned by your API.
Hello, were you able to look into this problem for us? We cannot get any further information from the API responses and cannot find anything in the API documentation that indicates a problem on our side.
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