Good day; I am trying to integrate Square with our Google Business Profile, as well as make our items searchable in Google Shopping/Merchant Center. I have made our address, name, and phone number as punctuation perfect as I can, but Square still cannot find the match. I was told by Square customer service chat that business category matters, but I cannot see what I set it as in Square and customer service couldn’t tell me where to find it as I have no synced locations, only a location that has Action Required. Additionally, I cannot push our items to Google Merchant/Shopping, which I was told has something to do with the location issue, but just in case, there it is.
OK, this morning the location problem seems to have been resolved. I tried changing “store” to “book store” in our Google Business Profile, and that seems to have either been what I said in Square or else to coincidentally not have been the problem.
The failure to push items to Google Merchant/Shopping persists for now.
The item sync to Google Merchant Center / Shopping is a separate part of the setup and is tied to the seller account, so we can’t fully investigate it from here.
A few things to check:
- Whether the location now shows as synced in Square
- Whether Merchant Center shows any account-level or item-level disapprovals
- Whether the items are active, available for the right sales channel/location, priced, and have the required product details like image, availability, and title
- Whether the items are still pending Google review
If everything looks correct and the items still aren’t pushing through, I’d recommend contacting Square Seller Support with the Square location, connected Google account, a few affected item examples, and any error messages or screenshots. They’ll be able to review the account-specific sync status directly.
This spontaneously started working, after a fashion. Now I am confronted with a whole new issue, although it may be related.