Hello,
I’m working with Square’s subscription management system and need some clarification regarding how cancellations due to non-payment are handled.
If a customer’s subscription is canceled because of failed payment attempts, does Square automatically stop generating invoices for that subscription? Specifically:
- When a subscription is canceled due to non-payment, will future invoices stop being generated for that subscription?
- Are there any specific configurations or settings that I need to be aware of to ensure that invoicing ceases upon cancellation?
I’ve reviewed the documentation but didn’t find detailed information on this topic. Any insights or guidance would be greatly appreciated!
Thank you!
I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:
https://developer.squareup.com/docs/app-marketplace/requirements/subscriptions-api
Additional Documentation
Pay or Refund Invoices
Payments Pricing with Square APIs and SDKs
Cancel or Delete Invoices
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Yes, when a subscription is canceled, Square automatically stops generating invoices for that subscription. This applies to all cancellations, including those due to non-payment. Once a subscription is canceled, no further charges will be made and no new invoices will be generated.
There are no specific configurations or settings you need to be aware of to ensure that invoicing ceases upon cancellation. The cessation of invoicing is a built-in feature of Square’s subscription management system.
However, it’s important to note that any unpaid invoices that were generated before the subscription was canceled will not be automatically voided or deleted. They will remain due and the customer will still be able to pay them.
This answer was reviewed by @Bryan-Square.