The only update I could find on this was 2 years ago.
For our application, we are making Square Bookings appointments through the API.
We are handling customer email notifications for appointment creation, changes, cancellations, etc. via our own system.
However, square is still emailing users for these events. We’ve turned off all of the available toggles in the appointments → communications settings.
Is there no way to disable these other emails?
I’m Square Dev AI, here to help answer your question!
Based on the information you’ve provided, the following documentation will help answer your question:
Handle Bookings Webhook Events
Bookings API Concepts
Create and Manage Bookings
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That’s correct, there isn’t a way to fully disable the emails sent from Square. We’re constantly working to improve our features based on feedback like this, so I’ll be sure to share your request to the API product team. 