This order has no customer_id when I do order search: stdClass Object ( [id] => 6a9uibBEZlgbIHHi14L2WVk9429YY [location_id] => LVPWT9XXH5FNX [line_items] => Array ( [0] => stdClass Object ( [uid] => bf6f2b9b-b15c-3232-e9b2-bbc17cb6377e [catalog_object_id] => 557QGC5WG5NNW563EDAXJM2Y [catalog_versio…

Any news on this? Sounds like a bug to me. Can you get this fixed?

The team is looking into this. :slightly_smiling_face:

Any idea when this is going to be fixed? I need it ASAP for my event report! Thank you.

The team confirmed that at the time of payment the customer wasn’t set in the payment request. The customer was added to the sale in the Dashboard which at this time doesn’t update the already completed order and that is why the customer_id isn’t showing in the order response. …

so how do I get the customer_id? when I do a sales item report, it is included in the csv!

At this time it’s currently not available with the API even though it’s showing in the downloaded report. We’re constantly working to improve our features based on feedback like this, so I’ll be sure to share your request to the API product team. :slightly_smiling_face:

Well I need this asap, can’t you fix it? Or would it be on the payment record?

It’s unfortunately not going to be on the payment record as well. We are looking to make this better in the future. At this time there isn’t a public roadmap for this feature. With Virtual Terminal all customers should be added to the sale prior to payment. Adding the customer after payment will res…

We need an event report with a list of who paid to attend the event. We have been getting this through the Sales Item report, but it takes hours to format and massage the CSV file every time we need the report for an event. So I spent hours building this report using your API, to discover that I am …

And by the way the POS system doesn’t ask for a customer until after the purchase!!!

Customer_id missing on some orders while using order search

Questions

Bryan-Square October 22, 2022, 12:00am 26

I’ll be sure to share your request to the API product team.

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Customer_id missing on some orders while using order search

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