This is getting repetitive. Leaving the app “In Review” or “Pending review” for two days or so is very frustrating. All it takes is couple minutes to test it.
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We understand that waiting for your app to be reviewed can be frustrating, and we appreciate your eagerness to get your app approved and into the marketplace. Please rest assured that our team is diligently working through all submissions to ensure a thorough and fair review for every app.
Posting on the forums for updates on app marketplace approval isn’t the most effective way to get the latest information regarding your submission. The review process involves multiple steps and careful testing to ensure that all apps meet our quality and security standards, which can sometimes take a bit longer than anticipated.
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the initial reviews with lots of things to check took nothing comparing to now in terms of time. And all reviews were handled the same day after submitting them.
Recently, it has been taking way way too long for a single fix. I feel like it is much easier to give up on publishing the app on your company marketplace than doing it.
Refund feature is not working as expected because the sandbox account doesn’t support refunds. so it makes a lot of sense to be more supportive of such issues as your system does not support them while giving us no way to test them. I only learned that a refund can be done using the api calls after going through multiple times of my app submission being rejected for approval.
I feel like Clover POS is a much better company to invest in after lots of back and forth with you guys.
Unfortunately, this has been a feature gap since sandbox launched and there are technical limitations which is why it hasn’t been prioritized. You can always test refunds in production with cash payments if you need to test refunds from the Dashboard.
what a coincidence that the app status is “In review” just now which is around the time you are going off work for the day. Which has been happening for the past two weeks. Repetitive behaviour that shows me not sign of care and makes me being thankful to invest in Clover POS than square.
@awkasem The app is currently being reviewed by our Partnerships team, which operates separately from the Developer Support team that manages this forum. The Partnerships team is dedicated to ensuring that all apps meet our high standards for quality and security, which can sometimes take time.
Please be assured that your app is receiving the attention it deserves, and we are committed to providing a thorough and fair review. While I understand your eagerness to get your app approved, please note that posting repeated complaints on the forum is not productive and does not expedite the review process.
We strive to foster a supportive and respectful community here. Continuous negative comments can detract from this goal and are not conducive to the collaborative environment we aim to maintain. In other words it will not be tolerated.
If you have specific concerns or need further assistance regarding your app’s review status, I recommend reaching out directly to the Partnerships team through the appropriate channels provided in your developer dashboard.
such a wired behaviour that my app status changes to “In review” only after I post on here.
your comment “In other words it will not be tolerated.” applies to you. I am doing my job and asking questions. And your replies will not be tolerated either.
I want to assure you that the timing of your app status changes is coincidental and not related to your posts on the forum. The Partnerships team is dedicated to reviewing all submissions thoroughly, and the status updates are part of their standard workflow.
My intention is to provide you with accurate information and support during this process. If you have specific concerns or questions about your app’s status, I recommend reaching out directly to the Partnerships team through the channels provided in your developer dashboard. They will be able to give you the most accurate updates and address any specific issues.
We value your contributions and feedback, and our goal is to ensure a positive experience for all developers. If there are any other ways I can assist you, please let me know.
Good, the response of “In other words it will not be tolerated” is back to you.
You should know that I am asking a question. So your defensive “In other words it will not be tolerated” answer is not helping. Either do a good job of providing the email of that department you are referring to or just don’t say anything with your silly smiley emoji