The following applies to refunds:
- You cannot refund more than what was originally collected.
- The refund amount must be available in the account's Square balance. If the amount is not available, Square attempts to take money out of the associated bank account. Refunds are in a state of PENDING until the funds are secured.
- If funds cannot be secured, the refund is not completed and the buyer does not receive a credit. The refund has a status of FAILED. Future refunds to this payment are not allowed and the buyer should be reimbursed by other means.
- You can refund only payments with status COMPLETED. You cannot refund an APPROVED payment; however, you can cancel an approved payment.
For more information, see the following guides: