A seller has the following options to process a dispute:
- Accept the dispute using the AcceptDispute endpoint. Square returns the disputed amount from the account balance of the Square account.
- Challenge the dispute using the SubmitEvidence endpoint. If the payment was valid, you can contest the disputed payment. You submit supporting evidence you have about the transaction, such as receipts, invoices, email correspondence, proof of delivery, or photos. You upload evidence using the CreateDisputeEvidenceFile endpoint.
The Disputes API also supports other endpoints useful in dispute management.
For more information, see the following guides: